Refund Policy

You may request a refund for an unused credit pack within 14 days of purchase. “Unused” means that none of the credits in that pack have been spent on a successful generation. Refunds are returned to the original payment method through the payment provider.

Processing time depends on the payment provider and your bank. Currency conversion or payment-network fees may be handled according to the provider's rules.

Credits spent on a completed generation are not refundable because the model, storage, and processing costs have already been incurred. If a render fails and no usable output is delivered, the job is eligible for automatic credit restoration or a refund where required by law.

A render is considered delivered when a playable output is shown in your job result, even if you decide not to publish or download it. AI output can contain imperfections; an unexpected artistic result is not by itself a failed job.

Email support@hotellobbyai.com within 14 days and include your payment email, purchase date, and generation ID if the issue relates to a render. Do not send full payment card numbers. We may ask for additional details to verify the transaction and protect customers from fraud.

If a refund is approved, we may remove the corresponding unused credits from the account. Chargebacks initiated without contacting support may result in account and service restrictions while the transaction is reviewed.